RETURN & REFUND POLICY

Last Updated: June 2026

At Las Ibicencas, customer satisfaction is important to us.

RETURNS

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, products must:

• Be unused and unopened

• Be in their original packaging

• Be in resalable condition

NON-RETURNABLE ITEMS

For hygiene and safety reasons, we cannot accept returns of:

• Opened cosmetic products

• Used cosmetic products

• Products damaged after delivery by the customer

DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Photographs of the product and packaging

REFUNDS

Once the returned item has been received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method.

Shipping costs are non-refundable unless the return is due to our error.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item received was defective or incorrect.

CONTACT

For return requests, please contact:

Las Ibicencas
hola@lasibicencas.com
+34 722 745 257